qqroyal Privacy Policy

This page describes what we collect when you use qqroyal and how we keep that data protected. We at qqroyal handle personal information—email, phone, government ID, payment details, and account activity—with encryption and restricted access. Our servers may sit outside your jurisdiction; we comply with data-protection principles regardless of physical location.

Our privacy commitments are clear: we collect only what is necessary for account verification, payment processing, legal compliance, and fraud prevention. We do not sell your data to third parties. We do not use your information for marketing beyond account-related notifications. You can request deletion of your account and associated data at any time.

The clauses below outline what we collect, how we use it, who can access it, and what rights you have on qqroyal.

Data Collection and Use on qqroyal

What We Collect

We collect personal data when you create an account on qqroyal. This includes your email address, phone number, and password (encrypted). We use your email and phone to verify your account and send withdrawal confirmations, rule updates, and account-security notifications.

Before your first withdrawal, we request government ID (KTP, passport, or license) and proof of address (utility bill or bank statement). We collect this information for Know Your Customer (KYC) verification, as required by financial regulations and anti-money-laundering laws. We store these documents securely and retain them only as long as your account is active. If you close your account, we retain your KYC documents for the period required by law (typically three to seven years, depending on jurisdiction), then delete them.

We collect payment information when you fund qqroyal. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, those services handle your payment details directly—we never see your full card or account number. If you transfer via bank (mobile banking, local payment, online payment, e-wallet), your bank handles the data. We store only your transaction records and the payment method you selected for future withdrawals.

We collect game activity data. Every hand played on our live-dealer tables, every sportsbook entry, every slot spin, and every withdrawal is logged on our servers. We store this information for account history, dispute resolution, and compliance with regional gaming regulations. You can review your complete activity history anytime via your qqroyal account dashboard.

How We Use Your Data

We use your email and phone for account access, password recovery, and security alerts. If we detect unusual login activity (new device, unfamiliar location), we send an SMS verification code. This protects your account from unauthorized access.

We use your government ID and proof of address to verify your identity and comply with anti-money-laundering requirements. KYC verification typically takes hours and is a one-time process. We compare your ID against public databases to confirm authenticity; we do not store the raw biometric data, only a reference code noting verification completion.

We use your transaction records to settle game outcomes, process withdrawals, and calculate your balance. Every deposit, win, loss, and withdrawal is logged immutably—this creates an audit trail that protects both you and qqroyal. If a dispute arises (you question a settlement, claim a withdrawal was not received, or report suspicious activity), we review the transaction log and resolve it using original server data.

We use your game activity data to detect fraud and comply with gaming regulations. If we notice unusual patterns (rapid large bets followed by withdrawal, multiple failed login attempts), we may temporarily restrict your account and contact you for verification. This is not punishment—it is fraud prevention.

We at qqroyal collect only what is necessary for account security, payment processing, and regulatory compliance. We do not sell or share your personal data.

qqroyal privacy team

Third-Party Processors on qqroyal

We use third-party processors to handle payments, emails, and analytics. Our payment processors (the partners behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment gateways) receive your transaction details to process deposits and withdrawals. These processors are bound by confidentiality agreements and comply with payment-card industry (PCI) standards.

We use email services to send account notifications (welcome, password reset, withdrawal confirmation). These services do not retain your email for marketing. We use analytics services to track site performance and user behavior (page views, button clicks, device type). These analytics do not capture personal data—only behavioral patterns used to improve qqroyal's user experience.

All third-party processors sign data-processing agreements acknowledging their responsibilities. We audit these partners annually to ensure they maintain security standards. If a processor is breached or mishandles your data, we investigate immediately and notify you.

Data Storage and Security

We store your data on secure servers using encryption (SSL/TLS in transit, AES-256 at rest). Your password is hashed using industry-standard algorithms; we cannot retrieve it even if our servers are compromised. Your payment details are tokenized—we store only a reference code, not your actual card or bank credentials.

Our servers are located in secure data centers. Some servers may be outside Indonesia; data-protection laws vary by location. We maintain equivalent security standards across all locations and comply with regional regulations (GDPR if you are in Europe, local gaming laws if you are in Southeast Asia).

Access to your data is restricted. Our support team sees your email and phone only when handling account issues. Our fraud team sees your transaction history and IP address. Our finance team sees withdrawal records. No employee sees your password. We log all data access; unauthorized access is grounds for termination and legal action.

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences. A session cookie stores your authentication token; it expires when you log out or close your browser. A preference cookie stores your language selection (English or Indonesian) and theme preference (light or dark mode); it expires after one year.

We do not use cookies for marketing or third-party tracking. We do not sell your cookie data. If you disable cookies in your browser, qqroyal will still work, but you will need to log in each time.

Your Rights and Account Control on qqroyal

You have the right to access your data. Log into your qqroyal account and view your email, phone, transaction history, and all stored documents. You can download this information as a CSV or PDF file from your account settings.

You have the right to correct your data. If your email or phone is wrong, update it directly in your account settings. If your KYC documents have errors, contact our support team. We review corrections and update our records within one business day.

You have the right to request deletion. You can close your account anytime via your account settings. We delete your email, phone, and preference data immediately. We retain your KYC documents and transaction history for the period required by law (typically three to seven years). After that retention period, we delete all remaining data. If you have pending withdrawals, we complete them before closing your account.

You have the right to object to processing. If you do not wish to receive account-related notifications, email us and we will adjust your settings. Note that we cannot disable security alerts (password reset, unusual login attempts)—these protect your account.

Personal data: Email, phone, name, address stored on our servers. Encrypted in transit and at rest.
KYC documents: Government ID and proof of address. Stored securely; retained for legal compliance period, then deleted.
Transaction records: All deposits, withdrawals, game activity. Retained permanently for account history and dispute resolution.
Session cookies: Login tokens; expire upon logout or browser close. Used only for authentication, not tracking.

Contact and Jurisdiction

If you have privacy questions or wish to exercise your rights, contact our support team via in-app messaging or email. Response times typically fall within four business hours on working days. We handle data requests (access, correction, deletion) within ten working days.

qqroyal operates in jurisdictions where online gaming is permitted by local law. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions can access our platform. We comply with data-protection laws in each jurisdiction we serve. If you have concerns about our practices, you can contact your local data-protection authority.

This privacy policy is effective as of its publication date. We may update it occasionally to reflect changes in technology, law, or our practices. We announce major updates via email to all active qqroyal accounts. Continued use of qqroyal after policy updates constitutes acceptance of the revised terms.

Our commitment on qqroyal is simple: handle your data with care, use it only for legitimate purposes, and respect your rights. If you have questions or concerns, our team is available to help.